How can we help?
Frequently Asked Questions
Order
All orders are dispatched from the UK and will arrive within 3-5 days.
Please head to one of our products and click on "Not sure about the size?". This AI-powered size quiz will help guide you to your recommended size.
Please add your favorite pieces to cart. Go to your cart and start the checkout process. On the first stage of the checkout process - the contact information page - you can add the discount code and the discount will be automatically applied.
If you would like to modify or cancel your order, please send an email to info@donsucre.com.
We will do our best to accommodate your request. However, once an order has been placed, we cannot guarantee that the order can be cancelled or amended.
SHIPPING
We offer free shipping on all orders over £100.
United Kingdom: £2.95
EU: €6.95
USA: $6.95
Canada: $6.95
United Kingdom: 3-5 working days
International: 5-12 working days
Once your order has been shipped, you will receive an email confirmation with shipping details and a tracking number.
RETURN/EXCHANGE
If for any reason you are not satisfied with your order, you have 60 days to return the items for a refund or exchange.
Please go to our returns and exchange portal to start the return/exchange process.
Click here to access it.
Upon receiving and reviewing your return, you will receive a refund within 5-10 business days of receipt of the return. The refund will be credited to the same account used at the time of purchase.
Contact us
Our customer service is happy to answer your questions within 24 hours from Monday to Saturday at info@donsucre.com.
If you want to return or exchange your order, please use our returns/exchange portal.
Here at DON SUCRE we're constantly looking to extend our reach and engage in new cooperations and partnerships. Please contact us via e-mail to info@donsucre.com.